Are you looking for a rewarding career where you can truly make a difference? Do you thrive on challenge and enjoy helping others navigate their finances? Are you eager to join a dynamic team in a fast-growing organisation? If so, this is your chance to elevate your career as a Customer Collections Representative ! We are currently seeking a passionate and driven Customer Collections Representative to join our vibrant team in Shipley, Bradford. Hours of Work: full time As a Customer Collections Representative, your key responsibilities will include managing overdue accounts, engaging with customers to agree appropriate payment plans, negotiating solutions, liaising with internal departments, and supporting vulnerable customers with care and understanding. You will be instrumental in ensuring timely debt recovery while maintaining excellent customer relationships in accordance with company policies and legal standards. Customer Collections Representative Requirements Excellent communication and written skills Ability to listen empathetically and show understanding Strong conflict resolution and negotiation abilities Experience in credit control or debt recovery (desirable but not essential) Self-motivated and target-driven with a goal-oriented attitude Customer Collections Representative Benefits Competitive salary packages including performance bonuses Generous holiday allowance, including bank holidays, with options to buy extra days Clear opportunities for career progression and development Company pension scheme to help secure your future Supportive and inclusive working environment with a dedicated team culture Meet the Organisation: Who We Are and What We Do Switch2 Energy is a leading provider in the energy industry, committed to delivering innovative solutions and outstanding customer service. Our organisation values collaboration, continuous improvement, and making a real difference for our customers. Join us and be part of a team that is passionate about energy management and customer success. If you believe you have what it takes to succeed as a Customer Collections Representative and are ready to take the next step in your career, don't wait – apply now! This is your chance to join a company that values ambition, dedication, and professionalism. We look forward to hearing from motivated individuals eager to make a positive impact!