Temporary Repairs Service Planner
Location: Hitchin, Hertfordshire
Contract Type: Temporary
Assignment Duration: 17/04/2026 to 10/05/2026 (approx. 3-4 weeks)
Working Hours: Monday to Friday, 8:00am - 4:30pm
Job Category: Planning
Region: Hertfordshire
The Role
We are currently recruiting for a Temporary Repairs Service Planner to support the scheduling and deployment of trade operatives to tenant properties. This is a full-time, office-based position located in Hitchin.
This is a short-term temporary assignment, expected to run from 17th April to 10th May 2026.
The Client
This role supports a newly launched contract with Cambridge Housing Society, commencing on 1st April. This is a long-term partnership covering approximately 3,000 residential properties across Cambridgeshire, from Wisbech to Haverhill, with the majority located in central Cambridge.
The service includes:
Responsive repairs
Voids
Cyclical works
Planned maintenance
Key Responsibilities
Work within the Repairs and Maintenance Planning team to deliver an effective service and identify improvements
Review daily schedules and implement adjustments where required
Allocate repairs and maintenance tasks to appropriate operatives
Liaise with operatives, tenants, and the client to ensure high levels of customer service
Coordinate the completion of daily work orders
Monitor and track jobs through to completion to ensure a first-time fix
Reschedule and update appointments using planning systems as required
Review the previous day's schedule to ensure all jobs are completed and closed
Work towards individual and client KPIs
Ensure trade skill sets and geographic planning are used effectively
Requirements
Strong customer service experience