Job Overview:
As the Business Manager for a luxury skincare brand at Selfridges, you will be the face of the brand within one of the world’s most prestigious retail environments. You will be responsible for driving exceptional sales performance, leading a high-performing team, and ensuring the delivery of an elevated, client-centric experience in line with their brand ethos.
This role combines strategic business management with hands-on sales responsibilities, requiring a leader who is both commercially astute and deeply passionate about luxury skincare.
Key Responsibilities
Sales & Client Experience
* Achieve and exceed daily, weekly, and monthly sales targets
* Lead by example by actively selling on the shop floor and demonstrating expert product knowledge
* Build lasting relationships with customers through personalized consultations, follow-ups, and exceptional service
* Foster a culture of excellence in client experience within your team
Team Leadership
* Manage, mentor, and develop a team of sales associates and skincare specialists
* Conduct regular one-to-ones, coaching sessions, and performance reviews
* Drive motivation, engagement, and accountability across the team
Business Operations
* Monitor and analyze KPIs to identify opportunities and implement action plans
* Manage inventory levels, stock rotation, and visual merchandising in line with brand guidelines
* Liaise regularly with Selfridges management and their head office to ensure alignment on strategy and performance
Brand Representation
* Uphold and communicate the brand values and positioning at all times
* Act as the key brand ambassador within Selfridges, ensuring brand visibility and excellence in all touchpoints
* Organize and support in-store events, activations, and client outreach initiatives
Key Requirements
* Proven experience in a retail management role, preferably within luxury skincare or beauty
* A strong sales track record, with the ability to meet and exceed targets
* Exceptional interpersonal and leadership skills
* Passion for skincare and a deep understanding of clienteling in a luxury environment
* Commercially driven, results-oriented, and highly organized
* Availability to work flexible hours, including weekends, evenings, and key trading periods