Help Us Shape Smarter Customer Connections
We're looking for a CRM Manager who's as curious about customer behaviour as they are passionate about personalisation. You'll play a leading role in designing meaningful, data-led customer journeys — helping us build loyalty, drive engagement, and grow value across our customer base.
This is a hands-on role with a real opportunity to shape a longer term strategy, roll your sleeves up in Adobe Marketo Engage, and work cross-functionally with marketers, analysts, creatives and tech teams. If you love improving processes, championing data-driven decision-making, and crafting communications that actually connect — we'd love to hear from you.
What You'll Do:
* Own and deliver the CRM strategy — focused on acquisition, onboarding, retention, and reactivation for our B2B and B2C customers
* Build and optimise customer journeys across email, SMS, in-app and direct mail — using Marketo automation to deliver timely, relevant experiences
* Lead the campaign roadmap and marketing ops processes — ensuring efficiency, quality, and impact
* Collaborate with stakeholders across marketing, data, digital, IT and external agencies to bring campaigns to life
* Use segmentation, insights and performance reporting to constantly evolve what we do — using test-and-learn as second nature
What you'll bring - Must haves:
* Proven experience in CRM, lifecycle marketing or customer engagement roles (ideally in B2B or retail/trade environments)
* Hands-on experience managing marketing automation platforms — especially Adobe Marketo Engage
* Strong knowledge of segmentation, campaign management, lifecycle programmes and CRM data strategy
* A process mindset — comfortable designing and delivering roadmaps, improving workflows and managing complex projects
What you'll bring - Nice to Haves:
* Knowledge of Salesforce or Microsoft Dynamics integrations
* Familiarity with GDPR, data governance and email marketing best practice
* Experience with multi-channel marketing tools (e.g., direct mail, in-app messaging, SMS)
Why Join Us?
At CEF, we believe in powering possibilities — and that includes our people. From humble beginnings in 1951 to becoming the UK's leading electrical wholesaler, we've grown a global footprint without losing our down-to-earth culture.
Our Digital Marketing team is a place where your ideas count, your craft matters, and your impact is visible. We're a collaborative, curious, and supportive bunch — and we're excited about what comes next.
If you're looking for a role where you can genuinely shape how a business connects with its customers, work flexibly, and be backed to do your best work — this could be it.