Job Description Are you ready for the next step on your career journey? Are you finding your progress isn’t going as fast as you would like? How about an opportunity to work for a Microsoft Gold Partner! A Microsoft Gold Partner based out of the Hertfordshire are looking for a Project Engineer. Their work culture is all about pushing their people forwards to where they should be in their careers and will invest in their team with any relevant training to keep them up to date within the sector. Vacancy description This is an IT support role supporting an exciting list of customers. Providing IT Troubleshooting via telephone and state of the art remote support software. Log activity and incidents onto service desk system desk To provide some onsite solution implementation Providing high level customer care and building relationships with customers To build personal knowledge of their product portfolio Necessary skills: Previous IT Experience Knowledge of Virtualisation technologies (Hyper-V/VMWare) Network/Server/Storage experience Experience using Microsoft Windows servers and desktops Good knowledge of Active Directory Administration of Microsoft 365 Personal qualities: Suitable personal skills to build relationships with clients Highly effective communication skills and phone manner Ability to handle challenging customer situations and work under pressure Ability to prioritise workload and multi-task Ability to work in a proactive, methodical manner whilst having attention to detail Strong problem-solving skills.