Job Specification: Site Operations Manager
Location:Portsmouth, UK
Salary:£45,000-£55,000 + Profit-Related Bonus
Reporting to:Board of Directors
Job Purpose:
Oversee daily operations of a prestigious Residents Company Limited, ensuring smooth estate management, legal compliance, financial oversight, and resident satisfaction. Serve as the primary contact for residents and contractors.
Key Responsibilities:
A. Property Management
Daily:Address urgent maintenance issues, oversee contractors, and conduct site checks.
Weekly:Review maintenance progress, prepare reports, and attend board meetings.
Monthly:Oversee scheduled maintenance, review finances, and inspect safety systems.
B. Financial Management
Daily:Monitor expenses, approve payments.
Weekly:Track cash flow, service charge collection.
Monthly:Prepare financial statements, manage budgets, and review annual service charges.
C. Team Management
Daily:Supervise staff, assign tasks.
Weekly:Hold team meetings, address performance issues.
Monthly:Conduct appraisals, plan staffing needs.
D. Legal & Regulatory Compliance
Ensure policies meet legal standards, maintain insurance, address legal issues, and consult counsel when needed.
E. Communication
Daily:Respond to resident inquiries and liaise with contractors.
Weekly:Issue resident updates, hold meetings.
Monthly:Attend board meetings, prepare newsletters.
F. Administration
Maintain records, update policies, and manage correspondence.
Person Specification:
Qualifications:Degree in Estate/Property Management or equivalent experience (RICS membership desirable).
Experience:Proven background in residential property management and team leadership.
Skills:Strong leadership, communication, financial management, and legal compliance knowledge.
Attributes: Proactive, detail-oriented, customer-focused, and an excellent problem-solver.
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