The vacancy Contract Type: Permanent Hours: 37.5 hour per week, between 8am - 6pm on a rota basis (Monday-Friday) Workstyle: Roaming involving a mix of home working and office Closing Date: Sunday 14 September 2025 (We're keen to attract strong candidates for this important role - early applications are welcomed as we may close the vacancy once sufficient interest is received). Additional information: This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB. Do you thrive in a fast-paced contact centre where every call is an opportunity to make a difference? Are you passionate about helping people and skilled at resolving issues quickly and effectively? Are you ready to grow your career in a dynamic, customer-focused contact centre environment? If you enjoy working in a supportive team where your voice matters and your impact is felt daily, then you belong at Bromford ! As a Customer Services Advisor, you'll be the first point of contact for our customers - handling inbound calls and digital queries with professionalism, empathy, and efficiency. Whether it's a repair request, a rent query, or an issue in the home, you'll be the calm, capable voice that guides our customers to the right solution. Bring your energy, empathy, resilience and excellence to every interaction - and help us build stronger communities, one conversation at a time. Why Bromford? Competitive salary and benefits package Opportunities for career progression within the contact centre Comprehensive training and development programmes Performance-based bonuses and incentives Flexible working arrangements for better work-life balance Positive work culture and supportive team environment including team building activities and support from experienced colleagues and team leaders. About the Role : We're recruiting Customer Services Advisors to join our contact centre team starting 3 November 2025. You'll manage a high volume of inbound calls and digital contacts, ranging from emergency repairs to rent and benefits queries. You'll need to handle some challenging conversations, but ultimately, the job is about working with people to resolve issues together or signposting them to those who can help. What We're Looking For: Someone with a natural ability to solve problems and respond swiftly and effectively A confident communicator who can handle a busy call queue with professionalism Friendly and approachable, yet decisive and action-oriented Resilient and adaptable in a fast-paced contact centre environment. Key Responsibilities: Respond to a wide range of customer queries via phone and digital channels Deliver clear, accurate information and solutions in a timely manner Work collaboratively with other teams to resolve customer issues Keep detailed records of customer interactions and follow up as needed. Requirements: Previous experience in a contact centre or similar high-volume customer service role is beneficial A positive attitude and genuine desire to help customers Strong IT skills and attention to detail Ability to stay clam and focused under pressure A commitment to building a long-term career in customer service. Join Us: These are permanent, full-time roles. You'll work between 8am - 6pm, Monday to Friday, on a rota basis. This is a phone-based role with a mix of office working (Wolverhampton, WV10 6TB) and home working once training is complete. Apply Now: Ready to take the next step in your contact centre career? Join our team and help us provide exceptional service to our customers - one call at a time. Apply today! Closing date for applications is Sunday 14 September 2025. Interviews will be taking place between 15 and 26 September at our Wolverhampton office. An early application is encouraged as the advert may close before the deadline if we receive sufficient interest About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.