Description
We are looking for a strong HR Operations Coordinator who understands the need to deliver an excellent experience to all our stakeholders, along with the skillset and curiosity to identify continuous improvement opportunities within our HR Operations processes. This is a busy global role requiring the successful candidate to be organized, manage, and prioritize their workload effectively.
This role reports to the HR Operations Manager based in Belfast and is part of a global HR Operations team located across Bangalore, Belfast, Chicago, London, and New York.
The Person
* Customer Focus
You understand the importance of delivering an excellent experience to all stakeholders, ensuring their requests are prioritized and resolved effectively. You can view requests holistically and empathize with customers to drive resolutions that add value and support strategic HR partnership.
* Innovative Problem Solver
You can handle ambiguity and identify the root causes of requests. You are skilled at recognizing trends to implement continuous improvements and automation opportunities.
* Relevant Experience
You have 3-5 years of HR Operations experience supporting multiple countries, handling HR queries, systems, audits, and data. You are interested in process improvement and automation, with a proven track record of implementing positive changes and automations.
Key Responsibilities
* Manage employee lifecycle and stakeholder queries via our ticketing system (JIRA), ensuring SLAs and local legislation are met while providing high-quality customer service.
* Collaborate with HR stakeholders (HRBPs, Talent Management, Recruiting, HR Technology & Analytics, Compensation & Benefits) on various projects and initiatives.
* Assist with first-level Workday queries and escalate issues to HR Technology as needed.
* Maintain data integrity and compliance in Workday.
* Support the Benefits team with Absence Programs.
* Conduct internal and external audits regularly.
* Partner with Payroll to ensure timely monthly payroll processing.
* Review and update HR processes and documentation regularly.
* Assist with ad-hoc duties as required by the business.
* Identify opportunities for process improvements and automation.
* Contribute to global HR projects.
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. We offer opportunities to impact markets worldwide, transform industries, and build careers. We invest in your success—you own it—working alongside experts who inspire you.
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