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We have two exciting new job opportunities for Deputy Manager roles in our East Sussex Safe Accommodation and Community Support Services across Eastbourne, Bexhill, Seaford & Crowborough, who have a track record working within the domestic abuse and/or safeguarding field.
Working as a Deputy Manager part of our East Sussex Safe Accommodation and Community Support Services team you will take a supporting role in the strategic development, co-ordination and delivery of our refuge and community support provision, during an exciting time of growth as we increase our mainstream refuge provision from 37 to 55 beds and bring online our specialist safe accommodation and community provision for those with multiple compound needs.
As one of three Deputy Manager’s you will work alongside the operational Support Worker team, to lead continuous practice improvement and high-quality service delivery to ensure survivors are kept safe and enabled to recover from domestic abuse and feel empowered and able to move on independently. You will also implement quality assurance within the team and be responsible for the day-to-day running of the refuge buildings.
Part of your role will also include supporting the East Sussex Safe Accommodation and Community Support Services Service Manager, deputising for them as required in the day-to-day running of the services.
These roles are based on site at our refuge locations across East Sussex and require regular travel; roles will cover specific areas of provision across Bexhill, Eastbourne, Crowborough, and Seaford provision, including that for those with Multiple Compound Needs.Office bases are flexible.Both roles will work collaboratively as a three-person Deputy Manager team, reporting into the East Sussex Safe Accommodation and Community Support Services Service Manager.
Salary: £33,000 per annum
Work Schedule: Full-time, Monday - Friday, 37hrs
Location: East Sussex
Responsibilities
Your duties as a Deputy Manager include:
* Effective line management of operational employees contributing to the overall objectives and priorities set out in the organisational business plan.
* Supporting the development and promotion of high quality and best practice in service delivery. Establishment of appropriate monitoring and review systems to ensure that the services are delivered to the required standards. This will include recognising and celebrating success as well as holding people to account with the support of the Service Manager.
* To be responsible for ensuring that the services are delivered in accordance with Interventions Alliance’s standards (Quality Assurance Framework) and the requirements of any other commissioners with whom we work to ensure that interventions delivered, contribute to the reduction of risk of domestic violence and the re-empowerment of all survivors of domestic abuse.
* Support the development and embedding of a high-quality performance culture in which professional standards are upheld, and survivors are enabled to recover from domestic abuse and feel empowered and able to move on independently, providing the necessary reports on performance to the Service Manager.
* Ensure that risk is managed, providing a safe environment for all survivors and employees and the wider community.This includes embedding processes to safeguard children and adults.
* To ensure the effective management of referrals and waiting lists and allocate cases as per contractual time scales.
* To support operational decisions relating to resource deployment and risk management.
* To work strategically with stakeholders to inform and influence local opportunities for Interventions Alliance service users.
* To support the development and implementation of policies and procedures as required.
* To coordinate and deliver training and briefings to maximise the effectiveness of the services provided.
* Oversee compliance with safeguarding policies and procedures, to ensure the protection of children and vulnerable adults.
* To ensure safe and compliant delivery by ensuring regulations, company policies and contractual requirements are understood and adhered to within a residential setting, e.g. Health & Safety, Equal Opportunities and Information security.
* Create a learning environment in which employees can engage with continuous professional development activities. Provide coaching, mentoring and workshops to all members of the team, to develop their quality of practice.
* Support the development of positive stakeholder relationships, to raise awareness of the services and promote its standing, reputation and value.
* Assist the Service Manager in the delivery and implementation of any new or local policies/processes, guidance, instruction or initiatives.
* Assist the Service Manager in the management of internal case and data recording systems, and quarterly reporting to the Commissioner.
Candidate Requirements
* Decision making skills and ability to work flexibly in a fast-moving environment.
* Partnership working and managing stakeholder relationships.
* Understanding of performance management.
* Evaluating outcomes to improve practice.
* Data analysis and report writing.
* Good working knowledge of Domestic Abuse including with regards to housing, mental health, legal protections, safety planning and risk management.
* Experience of supervising staff with line management experience.
* Experience of multi-agency working.
* Experience of delivering activities to develop the quality of practice, with individuals who have multiple compound needs.
* Understanding of diversity, equalities and inclusive practice.
* Experience of coaching and developing individuals and teams, to create an inclusive enabling environment.
* Experience of managing risk and safeguarding.
* Experience and knowledge of trauma informed approaches.
* Experience in quality assurance.
This role is subject to an an Enhanced DBS check. All required checks will be undertaken as part of the pre employment process for any successful candidate.
To be considered for this job vacancy, please submit your CV & Cover Letter stating how you meet the requirements of the role by 15th August 2025 to our recruitment team who will review your details. Interviews will take place, via Teams on 21st August 2025.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Individual and Family Services
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