Job Title: Hire & Sales Coordinator
Location: Office-Based
Hours: Monday to Friday, 8:00 AM - 5:00 PM
Employment Type: Full Time
Reporting To: Depot Manager
Role Overview
We are looking for a detail-oriented and customer-focused Hire & Sales Coordinator to join our team. This office-based role is primarily reactive, managing incoming enquiries and a portfolio of customer accounts. The successful candidate will play a key role in maintaining high levels of customer satisfaction, ensuring operational excellence, and supporting the growth of existing accounts.
Key Responsibilities
Customer Service & Administration
Act as the main point of contact for all incoming enquiries and designated customer accounts, offering professional advice and support.
Handle customer communications via phone, email, and face-to-face interactions, ensuring timely and accurate responses.
Process hire bookings, check equipment availability, update contracts, and liaise with operations to ensure timely delivery.
Complete and file hire agreements and supporting documentation accurately.
Resolve customer issues and complaints promptly, aiming to deliver a positive experience every time.
Uphold company brand standards in all interactions and tasks.
Account Management
Build and maintain strong relationships with assigned customer accounts through regular, proactive communication.
Monitor account performance, identify trends, assess potential risks, and explore growth opportunities.
Achieve or exceed revenue targets by aligning services with customer needs and identifying upselling and cross-selling opportunities.
Provide regular reports on account activity, revenue, and pipeline opportunities.
Adhere strictly to internal processes and procedures to ensure consistency and compliance.
Collaborate with operations and sales teams to deliver a seamless customer experience.
Accurately record all interactions and account activity using the company's CRM system.
Key Performance Indicators (KPIs)
Customer Retention: Maintain 100% retention of allocated accounts.
Revenue Growth: Meet or exceed revenue targets for assigned accounts.
Opportunity Pipeline: Report the monthly number and value of new opportunities per account.
Process Compliance: Ensure 100% adherence to internal processes.
Response Times: Meet brand standards for customer response times.
Documentation Accuracy: Maintain 100% accuracy in all contract and documentation processing.
Interested?! then please apply here today