Workplace: Media City, Manchester - 2 days a week in the office
The team
In Global Finance Operations our work is a fundamental part of creating content and getting it on air. We invoice and collect payments, process payroll, pay suppliers and employee expenses, pay in front of camera artists, writers and musicians and make secondary payments to producers and rights holders.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Here, we are small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.
The role
To assist the Payroll team in ensuring the accuracy of all data entered into the Payroll System, including performing reconciliations, reviewing monthly reports, and processing data input. The successful candidate will also provide cross-functional support as needed, offering outstanding customer service to both employees and corporate clients, while adhering to ITV's policies, procedures, and HMRC regulations.
Main responsibilities
Data Processing and Employee Pay Record Maintenance and Payroll System Accuracy:
1. Processing New Starters, Leavers, and Movers
2. Processing Variable Pay Elements (e.g., Bonus, Overtime, Freelancer Contract Payments, VAT)
3. Processing Salary Adjustments, Additional Responsibility Payments, Temporary Responsibility Payments
4. Processing Family Leave Calculations
5. Processing Secondments and Sabbaticals
6. Processing Pension Calculations
7. Processing Overpayment Recoveries and Retroactive Adjustments
8. Processing Master Data Changes (e.g., Salary, Bank Details)
9. Processing Off-System Payrolls
10. Responding to employee queries via the Payroll Inbox, Fusion Helpdesk or telephone
11. Additional Duties as required by the Payroll Manager or Business Needs
Customer Service Responsibilities:
12. Enhance ITV’s reputation for outstanding customer service through professional and courteous issue resolution, ensuring timely and accurate payments.
13. Continuously improve customer service standards.
14. Foster and maintain positive working relationships with other Global Finance Operations (GFO) teams and departments external to GFO.
15. Deliver services in line with agreed controls and procedures.
Skills you’ll need (minimum criteria)
16. 5 GCSEs grades A – C including English and Maths (or equivalent).
17. Experience working in a payroll team with high-volume payment processing
18. In-depth understanding of payroll best practices, controls, and procedures
19. Proven experience in customer-facing and processing roles
20. Competent in basic Excel
21. System experience, with Oracle Fusion knowledge is desirable but not essential
22. Basic understanding of accounting practices
23. Knowledge of current payroll legislation (HMRC, Data Protection, Employment Rights, etc) is desirable but not essential
24. Knowledgeable in query management and resolution
25. Familiarity with GDPR regulations
Other things we’re looking for (key criteria)
26. Ability to maintain confidentiality at all times
27. Ability to adapt to changing priorities and work flexibly
28. Actively supports the principles of Equality and Diversity through best practices
29. Ability to remain calm and organised under pressure or a heavy workload
30. Effective relationship management with the wider business, HR colleagues, and Finance Teams
31. Good planning and workload management abilities
32. Excellent problem-solving skills
33. Strong system knowledge and capabilities
34. Ability to recommend process improvements
35. Exceptional attention to detail
36. High level of accuracy in data input
37. Strong communication skills