Overview
Job Title: Pharmacy Technician
Downing Drive Surgery is looking for a Pharmacy Technician to join their team and work approximately 14 hours per week. The successful candidate will be highly motivated, organised, and have a positive can-do attitude. The role requires developing and managing a medicines management plan and delivering patient services as determined by practice policy and local and national guidance. You will support the medicines management team to maximise cost-effective prescribing and improve the quality of patient care. Under the direction of the Practice, you will work independently and manage your own workload, with excellent communication skills to liaise with patients, primary care staff, community pharmacists, and other partners.
About Us: Downing Drive Surgery is a well-established GP practice in Evington, Leicester. We are a GP Training Practice hosting GP Registrars and medical students. We use SystmOne for clinical system work and allocate a named GP to each patient to ensure continuity of care. We value proactive staff involvement and positive changes in care delivery.
Job Details
Pay: £16 to £18 per hour depending on experience
Contract: Permanent
Working pattern: Part-time
Location: 155 Downing Drive, Evington, Leicester, LE5 6LP
Job Responsibilities
* Medicines Reconciliation & Patient Onboarding
o Complete medicines reconciliation from hospital discharge letters and outpatient correspondence
o Undertake new patient medicines reconciliation and set up Long-Term Condition (LTC) recalls as required
o Review and update patient medication records accurately on the clinical system
* Prescription & Medication Queries
o Process and manage repeat prescriptions in line with practice policy and legal requirements
o Handle prescription-related queries from internal task lists
o Triage and respond to medication queries via the Accurx mailbox
o Review new and existing requests using SCA (Service Care/Clinical Admin) processes
* Clinical Support & Medicines Optimisation
o Support lipid management and undertake structured patient reviews within scope
o Support DOAC management: request bloods, review results, check doses, and monitor safety (including INR-related correspondence where applicable)
o Assist in reducing prescribing errors and improving prescribing safety
o Provide medicines information and advice to patients (within professional scope)
* PGD Work
o Deliver vaccinations under an approved PGD as a registered Pharmacy Technician
o Maintain accurate records of vaccinations given
* Audits, Governance & Safety
o Participate in MOF/ICB medication audits and medicines optimisation work
o Use and update the Eclipse system as required for audits and reporting
o Document, review, distribute, and support actioning of MHRA safety alerts
o Support quality improvement projects relating to medicines use and safety
o Conduct prescribing and medicines management audits as required
* Communication & Collaboration
o Liaise with GPs, nurses, community pharmacies, hospitals, and other healthcare providers
o Communicate effectively with patients regarding medication changes and queries
o Support the multidisciplinary team with medicines-related advice and administration
o Attend Practice Meetings including Pharmacy Meetings and other ad-hoc meetings relevant to the role
Person Specification
Experience
Essential
* Experience of working in a pharmacy or healthcare environment
* Experience of working with IT programs and software such as Microsoft Office, Excel, Word, PowerPoint, Outlook and the internet
Desirable
* Experience of working in a primary care / General Practice environment
* Experience in long-term condition management and audit work
* Experience of working with GP clinical systems such as SystemOne, AccuRx, Eclipse
Qualifications
Essential
* Qualified and registered Pharmacy Technician (GPhC or relevant professional body)
* At least 5 passes at GCSE Level, or equivalent, and/or a proven level of qualification acquired by experience in a similar role
* An up-to-date Basic Life Support Certificate or a willingness to undertake such training and maintain such certification
Knowledge and Skills
Essential
* Strong knowledge of medicines management and prescription processes
* Excellent IT Skills
* High level literacy and numeracy skills with a passion for detail and accuracy
* Discretion in the handling of sensitive and confidential information
* Excellent interpersonal skills, able to build professional credibility with colleagues and external organisations
* Excellent time management skills, capable of prioritising and managing competing demands and workloads
Additional Information
* Disclosures: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service will be required.
* UK Registration: Applicants must have current UK professional registration.
Employer details
Downing Drive Surgery
155 Downing Drive
Evington
Leicester
LE5 6LP
Employer's website: https://www.downingdrivesurgery.nhs.uk/
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