My Cardiff client is a fast-growing business dedicated to delivering exceptional products and outstanding customer experiences. As they continue to expand their digital presence, they are looking for an experienced Ecommerce Manager to take ownership of online sales channels and accelerate growth.
The Role
As the Ecommerce Manager, you will be responsible for driving online revenue, optimising the customer journey, and managing daily ecommerce operations. You'll work closely with Marketing, Product, and Operations teams to ensure their digital strategy supports big-picture business goals.
Key Responsibilities:
Develop and execute the ecommerce strategy across all digital platforms
Manage the day-to-day operation of the online store, ensuring exceptional site performance and usability
Own the product catalogue, promotions, and merchandising strategy
Optimise conversion rates, AOV, and customer lifetime value
Analyse data and performance metrics to make informed decisions and identify growth opportunities
Coordinate with internal teams on stock levels, logistics, and customer service alignment
Lead A/B testing, CRO initiatives, and UX improvements
Monitor industry trends and competitor activity
Manage relationships with external agencies, developers, and digital partners
About You
They are looking for a commercially minded digital expert who knows how to turn insight into action and strategy into results.
You will have:
Proven experience in ecommerce management (Shopify, Magento, WooCommerce or similar)
Strong understanding of online customer behaviour and digital marketing channels
Excellent analytical skills and proficiency with analytics tools (e.g., GA4, Data Studio)
Experience with CRO, UX optimisation, and onsite merchandising
Strong project management skills with the ability to multitask in a fast-paced environment
A data-driven mindset and passion for continuous improvement
Excellent communication and stakeholder management skills
What We Offer
Opportunity to shape the digital growth of a thriving brand
A supportive, collaborative team environment
[Additional perks: hybrid working, staff discounts, Pension etc.]
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