Role: Billing and Recovery Officer REF 1602074 Contract Length: Until 21st October - Likely to be extended. Location: Hybrid/Thrapston, Kettering, Corby and Wellingborough so we can be flexible with location. Ideally 3 days in office, 2 days WFH – Flexible. Can offer fully remote. IR35: Inside Pay Rate to Intermediary: £25 per hour Spinwell is recruiting for a Billing and Recovery Officer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE BILLING AND RECOVERY OFFICER To maintain an up-to-date knowledge of Council Tax and recovery legislation and case law and related policies and procedures. To undertake the administration for the recovery of Council Tax initiating recovery action in accordance with legislation and Council policy including issuing final notices and summonses, attachment of earnings, referring cases to external enforcement agents, issue of liability orders. To deal with customer enquiries resulting from recovery action by phone, via letter and email including negotiating and making payment arrangements always providing a good customer service. To deal with enforcement agents returned cases and make decisions on the next course of action. To assist with the compilation of statistics and reports and to assist with testing of new software releases for the Council tax system. To liaise with the Seniors to ensure that the Council’s approach to corporate debt recovery and enforcement is joined up and in accordance with legislation. To attend court representing the authority for Court actions relating to Council Tax liability as required. Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met. To demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs. Any other duties and responsibilities that may be reasonably allocated SKILLS/EXPERIENCE OF THE BILLING AND RECOVERY OFFICER Demonstrate the ability to take on board and understand complex legislation Strong communication and negotiation skills and ability to communicate with all customers, partners, ability to make difficult decisions showing tact and diplomacy. Proven ability to work on own initiative to achieve targets and deadlines and to use own discretion and judgment Proven ability to prioritise large volumes of complex work to meet tight deadlines and targets while having regard to urgent more vulnerable cases and the need to be accurate Strong organisational and time management skills Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs Ability to work as part of a team and to adopt a flexible approach to work. Experience of processing Council Tax accounts and recovery work Demonstrable knowledge and experience of using Academy. If you are a Billing and Recovery Officer, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us About You Not Specified About Us