Claims Handler Newcastle - Longbenton Hybrid Opportunity after training Salary: £27,200 – £34,000 (dependent on experience) annual bonus & benefits Outsource UK are recruiting for Claims Handlers to join a busy Customer Settlements and Third Party Settlement Team in Newcastle. This is a permanent role offering a competitive salary, excellent benefits, and the opportunity to develop your career in a supportive environment. About the Role In this role, you'll proactively manage and settle a portfolio of claims efficiently and effectively, ensuring high-quality service to customers and stakeholders. You'll investigate claims, negotiate settlements, and manage your caseload while maintaining compliance with regulatory standards. Key Responsibilities: Handle and settle claims in line with policy cover and legal liability Manage customer queries, complaints, and complex cases Investigate claims where necessary, ensuring fair and accurate settlements Negotiate with stakeholders and suppliers to control costs and achieve positive outcomes Identify and report potential fraud Maintain accurate records of reserves, recoveries, and file status What We're Looking For: Experience as a Claims Handler within Insurance (preferably car) Experience with vehicle and property damage claims, liability, and credit hire Strong investigation and negotiation skills Ability to manage a caseload independently, prioritising effectively Excellent verbal and written communication skills Empathy and professionalism when dealing with sensitive situations Proficiency in IT systems and computer literacy What's on Offer: Competitive salary with annual performance bonus Hybrid working opportunities once trained Generous holiday allowance with options to buy more Pension scheme and share schemes Virtual GP service for you and your family Colleague discount scheme Family-friendly initiatives, including maternity, paternity, and shared parental leave Ongoing learning and development opportunities If you are passionate about providing excellent customer service, managing claims with integrity, and developing your career in insurance, this is the role for you. Inclusion Statement: Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age. We're proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We're here to support you every step of the way. We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences.