Principal duties & responsibilities:
* Providing timely and accurate quotations and supporting information to customers
* Collating all necessary information, drawings and correspondence
* Co-ordinating all activities between agents and customers
* Entering orders accurately onto the computer system and facilitating the supply of customer samples/drawings
* Storing and archiving all information according to procedure
* Providing ongoing support to all customers
* Cover Reception duties as and when required
Key performance indicators in line with core values:
Customer focus: High responsiveness to requests. Sense of ownership.
Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.
Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.
Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.
Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.
Compliance with all policies, procedures, and safety rules & regulations.
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