Join to apply for the Logistics Manager (All Genders) role at zooplus
Join to apply for the Logistics Manager (All Genders) role at zooplus
Company Description
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.
Company Description
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.
We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.
Job Description
As the Logistics Manager for UK and Ireland, you will:
* Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.
* Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.
* Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
* Monitor customer satisfaction trends and set priorities accordingly.
* Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
* Scout for market innovations to drive superior and cost-effective delivery solutions.
* Lead as an expert for relevant tools and processes within the Delivery Experience team.
* Align closely with the sales team to advance customer experience in local markets.
Qualifications
* Graduate degree or equivalent with sound experience in customer-oriented logistics services
* Demonstrated ability to manage projects and identify customer requirements
* High analytical competence and advanced IT skills, including MS Excel
* Profound knowledge of the UK and Ireland Last Mile market and logistics
* Excellent problem-solving skills with a result-oriented approach
* Fluent English communication skills; additional European language is a plus
* Willingness to travel
Additional Information
Additional Information:
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations.
Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
Local Additional Information could not be loaded
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Supply Chain
* Industries
Retail
Referrals increase your chances of interviewing at zooplus by 2x
Sign in to set job alerts for “Logistics Manager” roles.
London, England, United Kingdom 2 days ago
Hammersmith, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 14 hours ago
Leyton, England, United Kingdom 1 week ago
Dartford, England, United Kingdom 2 weeks ago
Supply Chain Manager, Amazon Groceries Logistics (AGL)
London, England, United Kingdom 1 week ago
Air Freight Export Manager (all genders)
London, England, United Kingdom 1 day ago
London, England, United Kingdom 3 days ago
Carrier Operations Manager, Amazon Transportation Services
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
Supply Chain Manager - UK & North America
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 month ago
Supply Chain Operations Manager - Leading FinTech
Greater London, England, United Kingdom 1 day ago
Warehouse Manager (Large Items Warehouse)
Harlow, England, United Kingdom 2 weeks ago
General Fleet Manager - Operations (Bulk Fleet)
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Hertfordshire, England, United Kingdom 2 days ago
Logistics Manager – International E-commerce
Grays, England, United Kingdom 1 week ago
Logistics Procurement Manager: Road Transportation – Slough (Hybrid) – £57,000-£62,000 + car allowance + strong package
Slough, England, United Kingdom £57,000 - £68,000 3 days ago
Senior Operations Manager / Operations Lead
General Fleet Manager - Operations (Bulk Fleet)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr