Information Systems Support Grade 6 – £30,024 per annum 37 hours per week Permanent Shropshire Fire and Rescue Service is seeking an Information Systems Support to join our Information Systems Team. What Will You Be Doing? The role will work closely with Information Systems Analysts to support business ICT applications to ensure the application meet business requirements. As first point of contact for application-related issues, you will: Resolve queries promptly and professionally Undertake regular system tasks to maintain data quality, user accounts, security and application content Support Staff in the effective use of the ICT applications What Are We Looking For? We’re looking for candidates with a high standard of customer service with a proactive approach; The ability to work independently, using your own initiative; Strong planning and prioritisation skills and Excellent communication skills, both written and verbal What We Offer The role is located at Service Headquarters, Shrewsbury, providing free on-site parking. The role also includes the following benefits: Local Government Pension Scheme Flexible Working Hours Scheme Paycare Health Benefits Occupational Health Services Hybrid working (1 day per week homeworking) Please note : Applications will be shortlisted based on how well they meet the criteria in the person specification, so please ensure your application clearly reflects this. We reserve the right to close this vacancy early should we receive a high volume of suitable applications. Closing date for applications: Wednesday 28th January 2026 Shropshire Fire and Rescue Service have a strong commitment to equality, diversity and inclusion at work. We want to reflect the communities we service and therefore we positively welcome applicants from disabled people and minority groups who are under-represented in our Service. Attached documents Information Systems Support Job Description.pdf