Role Overview - What is it?
Please note this role is a 12 Month FTC.
To complete detailed inspections of all new properties against a property specification document, and then using those inspections and your specialist knowledge of the sector / topic to create detailed survey reports and schedules of work for landlords, contractors and technicians.
Working remotely across the region to assess each unit against the applicable THN property specification for that service, including relevant H&S and compliance elements. Liaising directly with landlords / agents, building on relationships created by our Landlord Partnerships team, to ensure required works are completed to the THN standard.
Working innovatively and at pace, within the agreed THN delivery process, to maximise departmental performance (e.g. minimise voids, ensure best value). Sharing your specialist knowledge in an appropriate and suitable way to ensure landlord / agent understanding of the legislation and their obligations within it.
Maintain and further develop positive and effective working relationships with all stakeholders, including colleagues (e.g. Landlord Partnerships and Maintenance Teams), contractors, H&S inspectors and landlords / agents.
Effectively and efficiently project manage all refurbishment works, working to coordinate internal and external resources / contractors to ensure optimal outcomes. At all times remaining focused on the standard, quality and compliance of works being delivered, highlighting any deviation from the required deliverables where applicable.
Oversee and complete all aspects of the housing and accommodation delivery process, including the supply and installation of white goods / furniture and installation of household items and signage. Liaising with suppliers as and where applicable ensure a streamlined delivery and installation process.
Complete a range of interim and final inspections throughout the process to ensure all new THN housing and accommodation is delivered to the relevant standards, including accurate record keeping for review and audit.
Main Duties - What needs to be done?
Property Acquisition and Leasing Coordination
* Take over the landlord liaison and leasing process from our Landlord Partnerships (acquisition) team during the delivery process, ensuring housing and accommodation meets the company's standards and legal requirements.
* Conduct and coordinate initial inspections to assess suitability, safety, and compliance with regulations (e.g. electrical, gas, asbestos and legionella and fire safety).
* Prepare accurate schedules of works for landlords, contractors and technicians, sharing knowledge and advice as appropriate to ensure understanding around deliverables, quality and compliance elements.
* Complete fire risk assessments to ensure all our buildings are compliant and highlight any remedial works that are required to make the building compliant.
* Project manage various workstreams to ensure the most efficient and effective delivery of all new (and hand back) housing and accommodation.
* Coordinate the acquisition and handover of keys, access codes, and security systems for new properties.
* Ensure all white goods and essential appliances are functional and compliant at the point of handing the housing and accommodation over to operational departments.
Inventory Management
* Prepare and maintain detailed inventories of all assets, fixtures, fittings, white goods, and furnishings within each property at the start of the lease.
* Document the condition and operational status of all items, including photos and written reports.
* Install all relevant signage, notices and household items within the housing and accommodation, along with the preparation of a complete Operational Handover Manual, as required for the specific THN service.
Documentation and Compliance
* Proactively engage with landlords / agents throughout the delivery process to ensure their full understanding and appreciation of the applicable legislation (e.g. gas, electric, fire safety, legionella and asbestos) and their obligations.
* Liaise with suitable contractors, where applicable, to arrange the completion of relevant legislative inspections, reviewing all reports and certificates carefully to identify and required remedial works.
* Project manage and remedial works that may be required within the wider delivery / refurbishment process, ensuring evidence and documentation is collated.
* Ensure compliance with relevant regulations, including landlord licensing (e.g. HMO), health and safety standards, and tenancy deposit schemes is in place and evidenced.
* Provide regular updates and reports to the Housing Delivery Manager, Head of Delivery and wider internal stakeholders on property status, compliance, and risk management.
* Ensure all handover documentation is complete and signed off by landlords and tenants.
* Maintain accurate records and project plans at all times, both within the THN delivery system (Omni-Ledger) and offline, using them to support the achievement of optimum levels of performance.
Communication and Stakeholder Management
* Act as the primary point of contact for landlords, contractors, and internal teams during the delivery process, liaising with colleagues in Landlord Partnerships towards the end of the process (and in case of dispute) to