Job Title: Operations Assistant
Location: Cody Technology Park, Farnborough
Reporting To: Operations Manager
Job Purpose
The Operations Assistant supports the day-to-day running of the business park, ensuring that facilities, services, and tenant needs are managed efficiently. The role involves coordination of maintenance, health & safety compliance, contractor management, and administrative support to maintain a high-quality working environment.
Key Responsibilities
Operations & Facilities Support
* Assist in the daily operations of the business park, ensuring all communal areas are clean, safe, and well-maintained
* Conduct regular site inspections and report maintenance issues
* Coordinate planned and reactive maintenance works
* Liaise with cleaning, security, and landscaping teams
Tenant & Customer Service
* Act as a first point of contact for tenants and visitors
* Respond to tenant queries and service requests promptly
* Support tenant onboarding (move-ins) and offboarding (move-outs)
* Help maintain positive tenant relationships
Contractor & Supplier Coordination
* Assist with booking and supervising contractors on-site
* Ensure contractors comply with site rules and UK health & safety regulations
* Maintain contractor records, permits, and risk assessments
Health & Safety Compliance
* Support compliance with UK legislation, including:
* Health and Safety at Work Act 1974
* Fire safety regulations
* Assist with risk assessments, incident reporting, and safety audits
* Ensure signage and safety procedures are up to date
Administrative Duties
* Maintain records (maintenance logs, compliance documentation, service contracts)
* Raise purchase orders and process invoices
* Assist with budgeting and cost tracking
* Prepare reports for management
Security & Emergency Support
* Assist in monitoring site security systems and access control
* Support emergency procedures (fire alarms, evacuations, incident response)
Skills & Experience
Essential
* Previous experience in facilities, property, or operations support
* Strong organisational and multitasking skills
* Good communication and customer service skills
* Basic IT skills (Microsoft Office: Word, Excel, Outlook)
* Understanding of health & safety practices
Desirable
* Experience in commercial property or business park environments
* Knowledge of CAFM systems (e.g., Planon, Concept, FM systems)
* IOSH Working Safely or equivalent qualification
Personal Attributes
* Proactive and hands-on approach
* Strong attention to detail
* Reliable and able to work independently
* Professional and approachable
Working Hours
* Typically Monday–Friday, 8:00am–4:30pm (may vary depending on site needs)