Overview
Operations Manager - IT Consultancy - Hybrid, London-Based
The Role
London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits). This is a full-time permanent position in a small, ambitious, and innovative IT consultancy specializing in Microsoft Dynamics 365 solutions. You will play a pivotal leadership role, combining day-to-day operational oversight with client-facing project delivery, reporting to a Director, and shaping how we operate and deliver for clients.
Key Responsibilities
* Operational Leadership: Oversee daily business operations, ensure compliance and excellence across processes; implement and refine workflows to improve efficiency, reduce costs, and scale delivery; monitor KPIs and prepare performance reports for senior leadership.
* Project & Client Management: Act as the primary client contact during project delivery, define project scope, timelines, and deliverables, manage budgets and resources, mitigate risks, and lead project review meetings with clients and internal stakeholders.
* Team Development & Resource Management: Lead, mentor, and develop the operations and consultancy team; oversee scheduling, timesheets, holidays, and resource allocation; foster collaboration across technical and non-technical teams.
* Financial & Reporting Oversight: Track and report on operational and project budgets; provide forecasting and utilisation reporting through CRM systems; identify opportunities for cost savings without compromising quality.
What We're Looking For
* Proven experience (5+ years) in operations and project management within the IT, Tech, or Digital consultancy sector.
* Strong background in client-facing delivery and B2B engagement across SMEs and large corporations.
* Demonstrated ability to lead teams and manage multiple projects simultaneously.
* Proficiency in project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus).
* Knowledge of Agile methodologies; PMP or equivalent certification is desirable.
* Highly organised, detail-driven, and calm under pressure, with excellent communication skills, a flexible can-do attitude and willingness to work as a team.
About Us
We are a small but thriving Microsoft certified consultancy based in the heart of London, with over 20 years of expertise in delivering business-class ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications and Microsoft Advanced Specialisations in Small and Midsize Business Management. Our mission is to transform the way clients operate using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally. Our culture emphasizes a growth mindset, passion for knowledge, and celebrating success, with a supportive environment where our people can grow and succeed.
Benefits
Up to £60,000 depending on experience; Vitality Health Insurance, Medicash health plan, access to discounts on services and products, and various other benefits, incentives, and social events.
Application
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
Application notice: We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. You may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
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