We are currently recruiting for a Customer Delivery Manager to work for a prestigious client based in Willand Cullompton, EX15. This is a permanent role, and an excellent opportunity to join a well-established, expanding company. Duties will include, but are not limited to: Team Management: - Lead and support a team of installers and warehouse staff to deliver great service to customers - Ensure that efficiency levels within the teams are maintained at a high standard - Hire the right people to build strong 2-person delivery teams - Be responsible for appraisals, performance management and development plans of CDC Shift Managers, and training and development of the CDC team overall - Deal with any team issues (e.g., absences or disciplinary matters) with support from the People team Customer Service: - Ensure the customer experience is excellent, working closely with brand partners to meet their standards - Build strong relationships with partner retail teams to solve problems and improve performance - Keep customer satisfaction high through strong team performance and great NPS results - Be responsible for the management of delivery partners to ensure maximum efficiency and customer service requirements Administration: - Be accountable for auditable compliance on vehicle and trailer maintenance, truck downloads, driver time directives - a great knowledge of transport will be a huge asset - Manage budgets and control costs as agreed within the company - Maintain high standards of health, safety, and cleanliness in the warehouse. Required Skills/Qualifications: - Previous experience leading teams in delivery, logistics, or operations - Excellent customer service skills and people management skills - Strong operational management, planning, and scheduling abilities - Able to leverage data to review performance and inform decisions - Experience managing a fleet of vehicles and a solid understanding of Transport Law would be a distinct advantage - Budget management experience Hours: - Monday-Friday - 37.5 hours Salary: - £45,000 annual salary Click ‘APPLY’ to submit your CV. Due to the high number of online applications, if you have not heard from us within 7 days, your application has unfortunately been unsuccessful on this occasion. Need help with your CV? We also offer a free consultation on CV advice and writing services. Contact us via our website or social media for more information