Description
Motability Operations are currently recruiting for a Vehicle Licensing & Documentation (VLD) Manager to join our team in Bristol on a full-time, permanent basis. In this role you will work primarily from our Bristol office as part of a supportive management team of four, reporting directly to the Customer Operations Manager.
You will lead the Vehicle Licensing and Documentation (VLD) Team-an expert team responsible for registering and taxing all vehicles on the Motability Scheme, Micro-Mobility Class 3 products, Family Fund vehicles and equipment, and Company Car fleets.
This role offers a high degree of autonomy. You will be trusted to make informed decisions, manage priorities, and proactively identify opportunities to improve processes and service delivery. You will set the tone for the team-balancing independence with appropriate collaboration and ensuring work is completed to a high standard.
As a skilled communicator, you will provide excellent service to internal business areas by managing queries linked to registrations, taxation, vehicle disposal, cherished plates, and penalty charge notices (PCNs).
To succeed, you will develop a strong working knowledge of DVLA processes and maintain effective relationships with key DVLA contacts.
You will oversee the maintenance contracts for the V5 filing systems ("Carousels") in the Bristol office and support the department's strategi...