Radiology Patient Pathway Assistant - Receptionist / Booking Clerk
Closing date: 21 October 2025
The Radiology Patient Pathway Assistant will be part of the Radiology Admin Team and is responsible for reception duties, booking specialised imaging appointments and related administrative tasks. You will be on the front line meeting and welcoming patients, visitors and staff to the department and must be confident in dealing with people at all levels. The role will cover Basildon Hospital and offsite sites, and the candidate must be able to travel to these sites.
This role will cover the Basildon Hospital site, which includes Orsett Hospital, Brentwood Community Hospital, St Andrews Billericay and Thurrock Community Diagnostic Center. The candidate must be able to travel to these sites.
The Ideal candidate will have these desired skills and attributes, but training will also be given:
* Experience in working in a patient / customer facing role
* Excellent telephone manner
* Attention to detail
* Work accurately and calmly under pressure
* High level of computer literacy
* To be able to multi-task
* Excellent timekeeping
* Flexibility to cover colleague absence
* Flexibility to change days / hours if needed
Please note that this vacancy may close early due to number of applications.
Main duties of the job
The Job is 37.5 hours per week, with various shifts over 5 days from Monday to Sunday. The department is open from 8am to 8pm. Example shifts include 8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm. All shifts are on a rota.
The role will cover different reception areas and a call centre within the main Basildon site and 4 offsite locations where we run services. You will be required to travel to these sites. Locations include:
* Main X-Ray department
* Ultrasound Department
* CTC Reception
* Courtyard MRI and CT
* Maternity Ultrasound reception
* Orsett X-ray Department
* St. Andrews Centre, Billericay
* Brentwood Community Hospital, X-ray Department
* Thurrock Community Diagnostic Center, Grays
This role will be based at Basildon Hospital, but you may be required to cross-site cover at one of our other sites - Southend or Broomfield Hospital.
The main duties include reception work (checking in and out patients), dealing with patient queries and booking appointments.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job responsibilities
Are you looking for an exciting Radiology Patient Pathway Assistant - Receptionist / Booking Clerk role using your unique qualities? We want to hear from you. For full details about this varied and rewarding role, please see attached job description. We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person Specification
Education
* Good level of general education e.g. GSCEs or equivalent
* Good literacy - demonstrated through minimal mistakes on application
* Qualification in administration
Experience
* Experience of working with the public
* Experience of working as receptionist in NHS or Healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mid and South Essex NHS Foundation Trust
£24,465 a year Per Annum (Pro Rata for Part Time)
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