Job title: Child Contact Centre Manager
Location: Bournemouth
Employment type: Full-time
Working hours: 40 hours per week (Monday-Friday)
Salary: £32,000.00 – £36,000.00 per annum
Application closing date: 15.05.2026
Interview date(s): 21.05.2026
About us
YMCA Bournemouth is a part of a global organisation making a real difference at a local level in Bournemouth, Christchurch, and Poole. We are dedicated to creating inclusive, diverse, and forward‑thinking services that address the needs of our community. Our work spans key areas such as Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing, all with the aim of enabling individuals to reach their full potential in mind, body, and spirit.
About the position
We are looking for a Child Contact Centre Manager to join our team and provide opportunities for families to maintain relationships even when they do not live together. We facilitate supervised, supported and handover family time both in our centres and in the community. As part of the role, you will work within the Contact Centre ensuring a professionally run and managed service is offered to local families. As manager, you will be running and looking to develop the Contact Centre and line managing and supporting a team of practitioners.
This role will involve
* Organising supervisee records and assessing family time with an awareness of safeguarding
* To rota and line manage practitioners and volunteers to ensure the service is safe, efficient and of high quality
* To develop and maintain relationships with families, local authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met
What we’re looking for
You will be a passionate and motivated individual who is driven by our mission to empower individuals and create stronger communities.
Skills and competencies
* A child centred approach to family work
* An ability to work closely and non‑judgementally with other people, showing understanding of boundaries and a commitment to equal opportunities and anti‑discriminatory practice
* Excellent communication skills
* The ability to deal with people under stress in a sensitive way
* Good IT skills
* The ability to prioritise competing demands, meet tight deadlines, co‑ordinate workloads and delegate tasks
Personal attributes
* We are looking for an enthusiastic, proactive and committed manager who shares our passion to improve the outcomes for children and families
* Excellent communication, interpersonal and conflict‑resolution skills are needed to work effectively with families and staff
* You will need to be calm, professional and resilient
* Committed to making a positive difference in the lives of children and families
Qualifications and experience
* A minimum qualification of NVQ level 4 children and families related or equivalent (essential)
* Previous management experience (essential)
* Experience of working with families (essential)
* Driving licence and access to a car (essential)
* Safeguarding level 3 or equivalent (essential)
* A child centred approach to family work (desirable)
* The ability to support families by signposting to other agencies and services (desirable)
Why join YMCA Bournemouth?
* Contribute to meaningful services and make a lasting, positive impact
* Join a passionate and supportive team that shares commitment to make positive change and build stronger communities
* Ongoing training and development opportunities to help you expand your skills and make an impact in your role
* Enjoy a range of benefits including a competitive pension contribution, free access to YMCA Bournemouth’s counselling service, discounted gym memberships and café discounts
* Enjoy discounts on holiday activity clubs, children’s parties, preschool services, and room, facility and minibus hire
* Employee benefits are subject to change
Additional information
The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.
Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.
The YMCA is an Equal Opportunity Employer
We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.
If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly.
We do not offer sponsorship opportunities with employment
Applicants must have the legal right to work in the UK and provide appropriate documentation as required.
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