Are you a Fire & Security expert who believes \"good enough\" isn’t good enough?
We aren’t looking for a typical manager. We’re looking for a strategic champion to join our Senior Leadership Team and redefine what world-class service looks like in our industry.
The Challenge:
We’re on a journey of constant improvement. Your mission is to take our Service and Engineering departments and forge a \"One Team\" culture that puts the client first, every single time. You’ll bridge the gap between technical excellence and a premium, high-speed customer experience.Hea
What You’ll Be Doing:
* Driving Strategy: Embedding board-level vision to ensure every client interaction is consistent, professional, and high-impact.
* Tech Pioneer: Taking the lead on our Uptick Pipeline, embracing AI tools, and automating procedures to make us the most efficient firm in the field.
* Commercial Growth: Owning the maintenance renewal process and driving net contract growth through strategic pricing and cross-selling.
* Leadership: Mentoring a dedicated team, resolving complex escalations, and providing a sense of \"calm expertise\" to our high-net-worth clients.
What You Bring:
* Industry Authority: Deep technical knowledge of fire and security systems (smart tech is a huge plus).
* Process Obsession: A background in improving productivity, utilisation, and NPS scores.
* The SLT Mindset: You are a problem-solver who takes total accountability for results and can navigate a target-driven environment.
Why Join Us?
* We value your progression as much as our own. You’ll have the autonomy to make high-impact decisions, the support of an expert leadership team, and a culture that actively invests development and training.