Salary: £65,000 - 65,000 per year Requirements: At least 5 years of SAP SuccessFactors experience and strong HR systems knowledge 3 years of managerial experience leading high-performing teams Strong understanding of People processes, data integrity, and system capability Experience managing large licence agreements exceeding £1m Excellent communication and stakeholder engagement skills across technical and non-technical audiences Experience in system development, testing, requirements gathering, and reporting Strong problem-solving ability and a continuous improvement mindset Experience with system implementations or migrations Ability to work at pace, manage conflicting priorities, and maintain exceptional attention to detail Understanding of security concepts including roles, user management, and privileges Experience in retail or another complex, multi-site environment is advantageous CIPD and/or SuccessFactors module certifications are desirable but not essential Responsibilities: Lead, coach, and develop a team of People Systems specialists Oversee the administration, configuration, development, and optimisation of SAP SuccessFactors and other People Systems Act as the primary escalation point for system issues and ensure strong system availability and SLA performance Manage end-to-end release cycles, liaising with partners, creating project teams, and engaging Senior Process Owners Ensure robust governance through system audits, data integrity, change control, documentation, backups, and disaster recovery Maintain employee data in line with GDPR and data protection requirements and ensure security protocols are followed Produce reports, dashboards, and analytics to support People decision-making Collaborate with Product Owners, Project Delivery, and Business Owners to identify opportunities for enhancement, automation, and optimisation Lead the creation and delivery of training and train-the-trainer sessions Build strong relationships with the People Team, Group IT, Data, Retail, Vets, and external partners Manage licence agreements exceeding £1m and oversee third-party support performance Technologies: Support SAP Security More: We are Pets at Home, and our mission is to create the best pet care business in the world. Our people technology is central to making that happen, and this is a pivotal senior role within Group IT supporting our People function. Based at our Handforth Support Office, the role offers hybrid working and some weekend work during major release cutovers. We are committed to inclusion and welcome people from all backgrounds and circumstances. last updated 24 week of 2026