Housekeeper
Location: Glencoe House
Department: Housekeeping
Reports to: Housekeeping Supervisor / House Manager
Salary: An hourly rate of £13.85 (+ £1.00 as a housing allowance if you do not require subsidised staff accommodation) + tips & benefits
Role Purpose
To support the effective operation of the housekeeping department at Glencoe House by carrying out in-house laundry duties and housekeeping tasks to a consistently high standard. The role contributes directly to guest comfort, cleanliness, and the overall presentation of the hotel.
About the Hotel
This position is based at The Glencoe House Hotel, in Glencoe. Glencoe House, built by Lord Strathcona in 1896, sits majestically overlooking Scotland's most famous Highland landscape. The stunning property has been lovingly restored and contains two distinctive concepts, both of which offer elegant but relaxed and sumptuous suites.
Key Responsibilities
Laundry Duties
* Operate the in-house laundry in line with hotel procedures, ensuring all linen, towels, bedding, and relevant items are cleaned, dried, pressed, and stored correctly.
* Sort laundry appropriately and follow care instructions to prevent damage to fabrics.
* Maintain agreed linen stock levels and report shortages, damage, or losses.
* Use laundry machinery and chemicals safely, in line with training and health and safety guidance.
* Identify and report equipment faults or maintenance issues promptly.
Housekeeping Duties
* Service guest suites to the required standard, including bed making, bathroom cleaning, dusting, vacuuming, and replenishment of amenities.
* Clean and maintain public areas and back-of-house spaces as directed.
* Work to daily task lists and schedules, ensuring tasks are completed accurately and within required timeframes.
* Handle furnishings, fixtures, and finishes carefully, recognising the historic nature of the building.
General & Team Responsibilities
* Follow all health, safety, hygiene, and COSHH procedures at all times.
* Work cooperatively with other housekeeping team members to meet operational needs.
* Communicate clearly with the Housekeeping Supervisor and House Managers regarding workload, issues, or concerns.
* Provide courteous and professional assistance to guests when required.
* Maintain a professional appearance and conduct in line with company standards.
Person Specification
Essential
* Ability to carry out repetitive tasks and manual handling associated with laundry and housekeeping duties.
* Good attention to detail and a methodical approach to work.
* Reliable, punctual, and able to follow instructions and procedures.
* Ability to work effectively as part of a team.
Desirable
* Previous experience in a housekeeping or laundry role.
* Experience working in a hotel or similar environment.
Working Conditions
* The role involves manual handling, repetitive movements, standing for extended periods, and working across a large, multi-level building.
* The role may involve working shifts, including weekends and public holidays, in line with business needs.
Equality, Health & Safety
Perle Hotels is committed to equality, diversity, and inclusion and will consider reasonable adjustments in line with the Equality Act 2010. All employees are expected to comply with health and safety requirements and to work in a safe and responsible manner.
Salary & Benefits
* An hourly rate of £13.85 (Increase to be reviewed in March 2026)
* £1.00 housing allowance for those NOT requiring accommodation.
* Share of tips & service charge
* 28 days annual leave.
* Subsidised staff accommodation available (in certain locations).
* Company pension scheme.
* Complimentary Highlife gym membership.
* Employee Assistance Programme & cycle to work scheme.
* Staff discounts across Perle Hotels' rooms, dining, and spa.
* Friends & family discounted hotel rates across the group.
* "Refer a Friend" bonus scheme.