Job Introduction
Following an internal promotion, we are excited to recruit a passionate Customer Contact Specialist to become a vital part of our Volkswagen division at our Stratford-upon-Avon dealership. This is a fantastic opportunity for someone with exceptional customer service skills who is eager to take on a dynamic role with real career growth potential. If you're looking to make an impact in a vibrant environment and accelerate your professional development, we want to hear from you!
The hours of work are Monday to Friday, 08:30 - 17:30. The role comes with a basic salary and a monthly bonus, with an OTE of £33,000 plus benefits.
Role and Responsibilities
The successful applicant will be targeted and challenged to increase customer retention as well as to improve and drive conversions. In recognition of this we offer a competitive package that will reward performance.
1. To communicate with our customer base (there is no cold-calling) the features and value of the fantastic offers that our brand and Listers marketing teams generate.
2. To encourage the appointment opportunity for the customer to experience the car they will consider and to clarify the options available for their consideration
3. To always agree a next contact point, where the appointment is not confirmed
4. Liaise with the VolkswagenCentres to ensure the customer is expected an...