Operations & Delivery Manager Role Overview This is an excellent opportunity to join a scaling SME based in Belfast. The Operations & Delivery Manager will work in a senior, hands-on operational role with responsibility for post-sales delivery, operational performance and continuous improvement. The successful candidate will take ownership of the day-to-day operations, ensuring projects are delivered on time, processes are efficient and the business operates with control and consistency. This is not an administrative position and not a passive operations role. The Operations & Delivery Manager will be accountable for outcomes, performance and delivery. The company are an energy consultancy and delivery business supporting critical infrastructure clients across the UK and Ireland. Key Responsibilities Own post-sale operational delivery from handover through to project completion Coordinate projects, resources and schedules to ensure on-time delivery Manage and support the performance of a small internal team Maintain accurate CRM records, including quote loading and job/order updates Ensure effective sales-to-operations handover and delivery discipline Coordinate suppliers and subcontractors, maintaining strong working relationships Lead operational process improvement initiatives, including Lean improvements Oversee customer portals and operational administration Produce and maintain weekly operational performance reports and scorecards Support cash flow, WIP and pipeline control through strong operational discipline Skills & Experience required Proven experience in an Operations, Delivery or Senior Project Manager role Strong background in SME environments Experience within electrical contracting, FM or construction sectors preferred Excellent organisational and coordination skills Strong commercial awareness and understanding of cashflow Confident managing people, priorities and competing deadlines Highly competent using Microsoft 365 and CRM systems Comfortable working with data, KPIs and weekly performance reporting Proactive and solutions-focused approach Skills: Project Management IT skills Benefits: 4 day week performance related bonus pension private medical