Join Arm's Central Engineering Software Group as an experienced Support Engineer, you'll join a small, high‑impact team providing hands‑on technical assistance and troubleshooting across a complex software stack including firmware, Linux, device drivers, and applications. Working closely with internal and external users, Arm's central support organization, and the engineering teams developing these products, you'll play a pivotal role in ensuring the successful deployment of Arm architecture into key software ecosystems and accelerating the adoption of Arm technology across emerging AI markets.
Responsibilities
* Manage and drive technical support cases to successful resolution, ensuring timely and high‑quality outcomes.
* Provide hands‑on debugging and troubleshooting across embedded Linux stacks (firmware, device drivers, and applications).
* Collaborate with internal engineering and central support teams to improve partner enablement and product stability.
* Contribute to documentation, FAQs, and technical knowledge bases to enhance long‑term efficiency and self‑service capability.
* Support early deployment efforts of new Arm hardware and software products, helping partners and teams onboard rapidly.
Qualifications
* Strong understanding of embedded Linux‑based software stacks, including kernel, drivers, and firmware integration.
* Experience in triaging, debugging, mitigating, and resolving software issues using C, C++, and/or assembly.
* Effective written and verbal communication skills, with the ability to collaborate across teams and with external partners.
Nice‑to‑Have Skills
* Awareness of Arm A‑ and M‑class architectures.
* Experience in supporting or developing products for embedded or AI‑focused hardware platforms.
* Background in smaller silicon, embedded, or startup‑style environments where adaptability and initiative are key.
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