Salary: £35,000 - 40,000 per year Requirements: Strong Microsoft 365 administration experience. Excellent customer service skills, both written and verbal. Strong documentation abilities, with the capacity to produce clear technical and user-friendly guides. 2–5 years experience in a Second Line IT Support role (or similar). Advanced technical skills across both 1st and 2nd line environments. Networking experience (Wi-Fi, switches, firewalls, NAS devices). Experience supporting and administering Windows Server (2012 R2–2022). Experience installing, configuring and maintaining printers. Experience with VMware (version 5.5 desirable). Ability to pass an enhanced DBS check. Responsibilities: Provide second-line technical support to internal teams and external partners, including occasional support for personal equipment. Maintain and support IT hardware and software within agreed SLAs. Act as an escalation point for the first-line support team, ensuring effective and timely resolution. Support the head office network infrastructure, including firewalls, switches and leased lines. Help maintain high levels of availability across IT systems, resolving incidents proactively. Administer and maintain the organisations Microsoft Dynamics-based database, working with external partners when required. Collaborate effectively with third-party suppliers on support tasks and IT projects. Technologies: Hardware Support Microsoft 365 Network VMware Windows Office 365 More: We are excited to offer an opportunity for a skilled Second Line IT Support Engineer to join our dynamic IT team. You will support both head office staff and a network of external stakeholders, playing a key role in troubleshooting a wide range of IT issues and maintaining reliable systems, networks, and applications across our organization. This role offers a supportive environment where your technical expertise and excellent communication skills will thrive. Join us in ensuring high-quality support and availability for our teams. last updated 12 week of 2026