Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software, established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships.
To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency.
Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer
Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system
Management of Customer Relationship Management System (Dynamics) for allocated accounts
Assist Account Manager with monthly forecasting and account mapping
Ensure all orders are processed accurately in line with operations procedures
Provide, track, and follow up on all software quotations & manage and notify customers for all contractual renewals
Complete operational tasks across all vendors including management of all renewals and annuity business
Distribute & follow up on all database alerts such as compliance and agreement expiry notifications
Training customers on vendor portals and management of these and their benefits
Collate and prepare data for customer QBR meetings
Generation of incremental business opportunities through strong customer relationships.
Be able to discuss Microsoft licensing programmes with customers and understand licensing rules and procedures for the different programmes available
Minimum A-Levels (A-C) English & Mathematics - ESSENTIAL
Good understanding of IT (specifically software) and Business IT challenges - DESIRABLE
Interest in furthering Sales career by gaining supported experience dealing with customers - DESIRABLE
A proven track record of excellent customer service - ESSENTIAL
Organised individual with excellent time management
Excellent verbal and written communication with customer service/facing skills essential
Commercial acumen and ability to construct and drive commercial outcomes to achieve positive results
Intermediate-level skills in use of Microsoft Office suite applications