Were looking for an enthusiastic Junior IT Helpdesk Analyst to join our IT support team in Birmingham. This is an ideal role for someone starting their career in tech and eager to learn in a fast-paced office environment. Key Responsibilities: Provide first-line IT support to staff via phone, email, and face-to-face Troubleshoot and resolve basic hardware, software, and network issues Log and manage support tickets, ensuring timely resolution Set up computers and mobile devices for new starters Assist with regular system updates and maintenance Requirements: Keen interest in IT and a willingness to learn Problem-solving mindset and strong attention to detail Excellent communication and interpersonal skills Ability to prioritise tasks and work in a team Previous IT support experience or certifications (e.g., CompTIA A) are a plus but not essential Benefits: Competitive salary and benefits Full training and career progression opportunities Supportive team culture in a central Birmingham office Hands-on experience with a range of technologies