About the Role
We are looking for a proactive and customer-focused E-commerce Helpdesk Executive to support our growing online business. The successful candidate will be responsible for handling customer enquiries, processing orders, resolving issues, and ensuring an excellent customer experience across our e-commerce platforms.
Key Responsibilities
- Respond to customer enquiries via email, phone, live chat, and social media.
- Process and monitor customer orders, returns, refunds, and exchanges.
- Resolve delivery, payment, and product-related issues promptly.
- Liaise with warehouse, logistics, and sales teams to ensure smooth order fulfilment.
- Update customer records and maintain accurate helpdesk documentation.
- Monitor online marketplaces and website enquiries.
- Escalate complex issues to the relevant departments when necessary.
- Assist with product listings, stock updates, and general e-commerce administration.
- Maintain high levels of customer satisfaction and service standards.
Requirements
- Previous experience in customer service, helpdesk, or e-commerce support.
- Excellent communication and problem-solving skills.
- Strong computer skills, including Microsoft Office and CRM systems.
- Ability to multitask and work in a fast-paced environment.
- Good organisational and time‑management skills.
- Experience with Shopify, Amazon Seller Central, eBay, or similar platforms is advantageous.
What We Offer
- £12.71 – £13.00 per hour.
- Career development and training opportunities.
- Friendly and supportive working environment.
- Employee discounts and company benefits.
- Opportunity to grow within a rapidly expanding e-commerce business.
Additional Details
Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Mon-Fri 9:00 am - 5:00 pm
Salary: £12.71 – £13.5 hourly
Starting time: Immediate start!
About EcoLuxe Tissue Ltd
Tissue paper Manufacturing
