Job Description
As the Mail and Logistics Operator you will ensure mailroom, goods receiving and porterage services are delivered in a professional manner in line with site SLA’s and customer expectations of quality service.
Key Responsibilities
- Sorting and Distributing incoming mail, ensuring all mail and parcels are correctly sorted and promptly delivered to the right departments or individuals.
- Logging deliveries in tracking systems, recording each item accurately in the mail tracking software to maintain clear audit trails and accountability.
- Coordinating outgoing shipments, preparing, packaging and scheduling outgoing mail and parcels while liaising with couriers to meet deadlines.
- Reporting Damaged/missing items, identifying and escalating issues with deliveries to the supervisor and relevant parties for resolution.
- Maintaining mailroom supplies, monitoring and replenishing stock such as labels, envelopes and franking machine ink to keep operations running smoothly.
Professional and Personal Competencies/Qualifications
- Must be able to identify and resolve issues and challenges to meet/exceed the expectations of our customer and clients.
- Must have general experience of portering / stores and mail room activity.
- Appropriate qualifications or experience in manual handling and general health and safety at work.
- Must be highly motivated and a good communicator.
- Knowledge of Health and Safety at work and risk assessments.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.