The Administrative Assistant will play a key role in supporting the smooth, day-to-day running of Cyd Innovation, with a focus on the administrative aspects of all projects.
Responsibilities
* Maintain accurate and detailed records of all interactions with clients, partners, and stakeholders.
* Arrange energy assessments by liaising with potential customers.
* Respond promptly and professionally to emails, calls, and correspondence; take and relay messages as required.
* Handle incoming calls, direct queries appropriately, and ensure a professional first point of contact.
* Ensure all files and documentation are stored and maintained properly to provide a clear audit trail.
* Provide clear, accurate advice and support to householders.
* Work collaboratively with the team to meet organizational targets.
* Handle complaints with tact, diplomacy, and a solutions-focused approach.
Requirements
* Exceptional organizational skills, proactive approach, and ability to manage multiple priorities with discretion and professionalism.
* Experience in customer-facing roles, including use of booking and CRM systems.
* Excellent time management and organizational skills.
* Strong verbal and written communication skills.
* Strong IT skills, including Word, Excel, PowerPoint, and CRM systems such as HubSpot.
* Ability to work independently and as part of a team.
* Initiative and problem-solving skills.
* Customer-focused with an outstanding telephone manner.
* Interest in housing and/or the environment is a plus.
Benefits
* Competitive salary
* Paid wellbeing hour weekly
* 25 days holiday plus Bank Holidays
* Flexible working policy
* Company pension scheme
* Occupational sick pay
* Enhanced wellbeing initiatives
* Free tea and coffee in the office
* Team days and social activities
* Career progression and training opportunities
* Paid volunteering days
#J-18808-Ljbffr