Chroma are currently recruiting for a Problem Manager to join a rapidly growing Managed Service Provider in their Manchester or Leeds office on a hybrid basis (2-3 day a week on site) offering up to £50K per annum. As the sole Problem Manager, your role is to enhance service availability to ensure customers have uninterrupted access to their services. This is a growth-related position to support a busy service desk team. Benefits of the Problem Manager role include hybrid working, industry leading trading, 23 days holiday (increasing with length of service as well as an option to buy additional leave), free on-site gym, your birthday off, health cash plan, 2 paid charity days and much more. The company itself provide a full suite of solutions including on-prem, hybrid and cloud hosting solutions and are a certified Microsoft partner. In the past three years they have grown from 30 to over 200 staff and from £10m annual revenue to more than £40mand theyre not finished yet, with ambitious future plans The Problem Manager will report to the Head of Operations and will work closely with the service desk engineers. This role will suit an experienced and proactive Problem Manager who is familiar with incident management and the resolution of recurring issues at a large scale. Problem Manager Essential Skills/Requirements: Minimum of 4 years experience in a similar role Experience identifying, analysing and resolving recurring ticket issues Experience working with Azure, O365 (and addons), SQL Server, ITIL frameworks Advanced troubleshooting and root cause analysis Customer-centric approach and excellent stakeholder communication If you are interested in this position, please apply below or get in touch with Julia on 07305019879 or email your CV to