Adams Morey Portsmouth is seeking a driven and customer-focused Service Advisor to become a valued member of our busy aftersales team.
This is a pivotal, front-facing role, perfect for someone who enjoys engaging with customers, has strong organisational skills, and excels in a fast-paced motor trade environment. As the first point of contact within the Service department, you will deliver outstanding customer care and clear communication. You will be responsible for managing the workshop schedule, supporting key administrative functions, and identifying opportunities to enhance service efficiency. A professional and proactive approach is essential when handling customer interactions and overseeing service processes.
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Working Hours: Monday to Friday, altering shift times on a weekly basis, 7.00 am to 5.00 pm/ 8.00 am to 6.00 pm, i.e. 45 hours per week, rotating weekly, 1 hour lunch break (unpaid).
Salary: Dependent on experience (will be discussed at interview stage).
Key Responsibilities:
1. Provide professional customer support via phone, email, and face-to-face interactions.
2. Handle customer queries and complaints efficiently, escalating un...