Salary: £35,224 per year
Location: Hybrid – Peterborough, Boston, Rushden or Milton Keynes
Contract: Permanent, full‑time
Working hours: Monday to Friday 9am – 5.15pm (36.25 hours)
Snapshot of your role
* Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
* Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
* Prepare and distribute leasehold for the elderly, variable, homeownership, and right‑to‑buy accounts in line with tenancy agreements and leases.
* Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
* Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
* Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
* Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
What We’re Looking For
* AAT qualification.
* Strong knowledge of service charge processes, legislation, and rent and service charge management.
* Experience of service charge budget setting and accounts production.
* Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
* Experience of working collaboratively with operational teams and building effective working relationships.
* Strong problem‑solving skills, financial awareness, and attention to detail.
* Proficiency in Excel and service charge systems.
* A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Benefits
* Flexible working
* Pension contributions
* Cycle to work scheme
* Employee Assistance Programme
* State of the art IT equipment
* Volunteer days
* Life assurance
* Health cash plan
* Generous annual leave
* Career development
#J-18808-Ljbffr