Join to apply for the Property Claims Handler role at Crawford & Company.
Job Description
Our Property Claims Handler opportunities are ideal for those looking to specialise within a well-established and highly successful global organisation. We offer career development with full exam and study support, promotional opportunities, and a fully inclusive culture.
Responsibilities
You’ll support our valued clients by proactively handling a range of property claims, including buildings and contents, covering incidents from fire and theft to water escape and subsidence.
Your role involves communicating with the insured, third parties, and suppliers to gather information, verify policy details, and assess cover. Some claims may require managing external service providers and collaborating with specialists within the company to investigate further.
It’s crucial to empathise with policyholders, investigate each claim tactfully and calmly, establish facts and policy details, and work towards a swift resolution to support claims settlement.
Qualifications
We seek problem solvers who enjoy challenges and providing solutions, with a keen interest in developing client service skills. Previous property claims experience is preferred, but candidates with similar commercial claims backgrounds are encouraged to apply. Additionally, we look for:
* Good negotiation skills for arranging appointments, settlements, and explaining information
* Knowledge of the claims process and information assessment
* Strong relationship-building skills to engage with all parties and provide support
* An understanding of customer priorities and empathy
* Good IT skills and attention to detail
* An insurance qualification is ideal; we will support and fund you to obtain this if needed
* Flexibility to travel occasionally for training and meetings
Due to the nature of this role, a satisfactory DBS check is required.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Insurance
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