Join to apply for the Defects and Aftercare Manager role at CHP
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Join to apply for the Defects and Aftercare Manager role at CHP
We are looking for a Defects and Aftercare Manager to provide expert technical advice on the new build programme, ensuring effective quality control and compliance with all construction-related matters. Lead the defects management process while maintaining excellent customer care.
What you'll be doing
* Serve as the first point of contact for customers and stakeholders to resolve defects within the 12-month contractual defect period.
* Collaborate with internal/external stakeholders to manage defects, end of inspections and improve KPI performance and reporting.
* Ensure effective contract management and contractor performance during the defect period, monitoring trends and producing reports for data analysis.
* Manage the resolution of outstanding defects through external contractors or the CHP in-house team, ensuring value for money and recharging the original contractor as needed.
* Offer expert advice on new build component warranties during the defects period, acting as lead officer for CHP Group’s NHBC builder responsibilities.
What we are looking for
* Experience in team management within new homes industry or similar sector.
* Strong construction knowledge, particularly regarding defects and issues in new residential builds; building materials, trades and construction methods.
* Familiarity with processes for defect resolution and customer service in a construction setting.
* Confident in liaising with customers and contractors to ensure timely, high-quality work with an emphasis on excellent customer service
* Comprehensive knowledge of building regulations, statutory requirements, construction warranties and building control.
* Strong project and contract management skills.
* The salary for this post will be £50,000 Per Annum.
* Learning and development opportunities
* Robust employee reward and recognition programme
* Free and confidential Employee Assistance Programme
* 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
* 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Non-profit Organizations, Civic and Social Organizations, and Fundraising
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