We have an exciting opportunity within our Business Support Service within the Fostering Payments Team for self-motivated Business Support Officer providing essential support and quality service to our practice staff members.
This role is based at One Avenue, Aston, Birmingham, however we do work to hybrid model of working.
The Fostering Business Support Team plays a crucial role in providing support to all the multifaceted Fostering Services whose aim is to ensure provision of high-quality placements for Children with foster carers where they can have every chance of a happy secure childhood, supported to reach their aspirations, and succeed in life. The payments team ensure carers receive the financial resources in order to provide the best outcomes for our vulnerable children
We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.
Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.
We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do.
About you:
* You will work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision.
* You will play an important role in the effective day to day running of the service we are looking for people who are well organised; have good attention to detail and who can work to and meet tight deadlines.
* You must be able to work effectively within a team environment, be customer and child focused and be able to deliver the role with a flexible approach.
* You will be a ‘can-do' person, who is passionate about high quality service delivery and performance.
* You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.
Key skills we will be looking for in your personal statement include:-
* Attention to detail with an ability to work accurately e.g. literacy and numeracy
* Ability to work on own initiative with a pro-active approach to all tasks to ensure business objectives are met
* An ability to work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision, and the ability to multi-task to cover other roles within the team
* Good understanding of financial procedures, including delegation of duties
* Experience of working in a pressured environment, dealing with several conflicting and changing priorities effectively, to achieve business objectives
* Good understanding of Microsoft packages
Our Benefits:
* A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
* Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
* Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
* Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
* Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.
Onboarding Process:
Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements. This is a hybrid role based in Birmingham so you must have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.
For further details please contact Harpreet Kaur, Business Support Team Leader – harpreet.x.kaur@birminghamchildrenstrust.co.uk
This post is to start from March 2026.