A Network Team leader or aspiring Team Leader is required for this Managed Service Company based in Surrey.
You will be responsible for leading and managing a Second Line Engineering Team, while providing technical hands on support. You will act as the escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and procedures to effectively manage all/Incidents and Requests within customer Service Level Agreements.
Requirements
* Cisco Certified Network Professional (CCNP) certification as a minimum requirement, with strong proficiency in Cisco routing and switching technologies (Catalyst/Nexus Switches, Layer 2 and Layer 3 switching, VLAN segmentation, NAT, DNAC) and protocols (OSPF/EIGRP/BGP) as well as wireless (Meraki).
* Experience in Fortinet and Palo Alto security appliances and solutions highly desirable.
* Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset.
* Service management background (Incident, Problem and Change Management).
* Team leadership experience desirable.