About Mettis We design, manufacture and assemble precision forged and machined components at our fully integrated facility in the heart of the UK. Our vision is not only to be the best at what we do but to continually set new standards in the industry by investing and innovating. That’s why we have been pioneers in our industry for over seventy years. We are forging the future today.
About the Role
The Quality & Export Administrator plays a key role within the Test & Release department, supporting the accurate and compliant release of product to customers worldwide. This position is responsible for reviewing quality documentation, interpreting internal procedures and customer specifications, and producing high‑quality test, release, and export documentation to support timely product dispatch.
The role requires exceptional attention to detail, significant administrative capability, and the ability to work collaboratively with internal teams, customers, and external logistics partners. Operating in a fast-paced manufacturing environment, you will balance multiple priorities while ensuring standards of compliance, accuracy, and customer service remain consistently high.
All applicants must currently hold the legal Right to Work in the UK.
Successful candidates will undergo a Drugs & Alcohol screening at the start of their Mettis employment & can be subject to random testing throughout their employment.
As a condition of employment, successful candidates are required to fulfil a DBS clearance before commencing this role, to satisfy ITAR (International Traffic in Arms Regulations) compliance.
Responsibilities
Core Responsibilities
Review customer order information using the internal database system
Verify product compliance against internal quality standards, contractual requirements, and customer specifications
Generate, review, and approve test, release, and certification documentation to support product dispatch
Prepare and process all export documentation (e.g., commercial invoices, packing lists) in alignment with legal, regulatory, and country-specific requirements
Coordinate outbound export schedules to ensure customer delivery requirements are met
Liaise with freight forwarders, transport providers, external service partners, and customers to manage all aspects of shipment and logistics
Maintain accurate records and perform general administrative duties including archiving, scanning, filing, and document control
Safety Responsibilities
Comply with EHS and legislative standards at all times
Adhere to PPE requirements and safety policy guidelines
Support occupational health requirements and promote safe working practices
Engage in risk assessments and assist in the identification and mitigation of “near miss” risks
Quality Responsibilities
Support the accurate flow and maintenance of quality-related documentation.
Ensure all release and export documentation meets internal and customer-specific requirements
Maintain compliance with Mettis Quality Instructions, SOPs, and associated procedures
Contribute to continuous improvement by supporting error reduction and process accuracy
Delivery Responsibilities
Ensure timely production of test, release, and export paperwork to support dispatch schedules
Coordinate with Test & Release, Operations, and Logistics teams to maintain shipment flow
Provide accurate documentation to avoid delays in transportation or customs clearance
Cost Responsibilities
Support process effectiveness to minimise rework or delays caused by documentation errors
Maintain efficient administrative processes that reduce time and resource waste
People Responsibilities
Build trusted working relationships with internal teams and external partners
Communicate clearly and professionally at all levels
Uphold Mettis values and contribute positively to team culture
Comply with all HR policies and procedures
Business Responsibilities
Represent Mettis professionally in all internal and external interactions
Support the company’s Vision, Mission, and Values through proactive behaviours and high service standards
Qualifications
Proven administrative experience within a fast-paced manufacturing or production environment
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
Preferred
Experience working with quality documentation and/or export administration
Knowledge of logistics processes, export regulations, or commercial documentation
Required Skills
Organisational and time management skills with the ability to manage multiple priorities
Excellent communication and customer service capability, with confidence engaging at all business levels
Methodical, detail-oriented approach with a high degree of accuracy
Ability to work independently, demonstrating initiative and sound decision-making
Ability to build professional relationships
Professional, self-motivated, and approachable manner
Comfortable working to tight deadlines within a high-volume environment
Job Type: Full-time, Permanent
Location: Redditch, Worcestershire
Pension: 3% Employer & 5% Employee contribution
Employee benefits, rewards, and wellbeing platform (Perkbox)
Free on-site parking
Cycle to work scheme
Company events
Employee referral programme
Sick pay (after probationary period)
This job description is not exhaustive and may be reviewed periodically in agreement with the job holder. The postholder must comply with all policies and procedures issued by or on behalf of Mettis Aerospace.
Equal Opportunity Statement
Mettis Aerospace is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued and supported.
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