Service Assistant
Location: 12 Heron Road, Belfast BT3 9LE
Hours: 20 per week - Monday to Friday 12:30pm-4:30pm to cover spoke opening times and assist with call handling hours
Salary: £22,932 per annum based on 35 hours per week (£13,104 per annum for 20 hours per week)
Contract Type: Permanent
Are you enthusiastic and people-focussed and would love to play a vital role in helping vulnerable people?
As a Service Assistant, you will provide operational and administrative support within our Mobility Aids Service. The team arrange loans of wheelchairs to people within the Belfast area in a friendly and efficient manner. The work you will do will have such a positive impact on the lives of the people we help!
What does the role of Service Assistant involve? Providing clerical and operational assistance. This may include dealing with face to face queries and calls, processing invoices, and working across different systems.
Working alongside our existing volunteers and staff, providing outstanding customer service when interacting with service users in person, on the phone, and online.
Ensuring that the delivery service, stock control and other administrative systems meet the needs of the service and maintain smooth and efficient operations.
What do you need to be a successful Service Assistant? Sound working knowledge of Microsoft Office and have the confidence and ability to learn new software and databases.
Excellent communication and customer service skills and are at ease handling financial transactions.
Confident dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.
Great organisational skills and can prioritise tasks and manage your workload in a busy environment.
Interested? The closing date for applications is 23.59 on Monday 1st December 2025.
In return for your commitment and expertise, you'll get: Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Learning & Development: A range of career & learning opportunities.
Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
Cycle2Work: Lease a bicycle through the scheme .
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders
TPBN1_UKTJ