Job summary
We are seeking an enthusiastic, motivated individual to join our secretarial team within Hand Surgery. The role provides a link between the Trust, the patient and their GP for patients/carers and other healthcare professionals. You will provide a comprehensive, efficient and responsive secretarial and waiting list service to the medical staff and their teams.
The department forms part of the Musculoskeletal Group within Sheffield Teaching Hospitals NHS Foundation Trust, which is made up of 9 Directorates.
Working Hours/Pattern: 30 hours a week over 4 days.
Main duties of the job
The successful candidate will be required to provide comprehensive secretarial and waiting list support to three of our Orthopaedic Hand Surgeons based within the Sheffield Hand Centre.
You will need to have the ability to work both independently and as part of a team whilst maintaining a high standard of work. The ability to prioritise your workload and to know when to escalate issues is essential. You will need to be able to liaise with staff throughout the Trust at all levels including Consultants, Management, Nursing staff, GP's, patients and patient relatives, dealing effectively and efficiently with their enquiries.
To be successful in your application you will need to have a good standard of education, experience of an office based role, excellent verbal and written communication skills and a clear understanding of patient confidentiality.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
1. GCSE standard of education including English and mathematics at grades C/4 or above (or equivalent)
2. OCR 3 and/or RSA 3 Audio typing/word processing and/or secretarial qualification or equal demonstrable experience
3. Diploma in Business Administration (level 4), or, experience in business administration that would equate to level 4, or, NVQ3 qualification plus other short courses ( ILM3, ECDL)' or equivalent work experience demonstrated
Desirable
4. qualifications such as NVQs
5. Medical word processing qualification or equivalent
Experience
Essential
6. Significant experience working in an office environment
7. Working knowledge of office practice and procedures
8. Demonstrable track record achieving deadlines and targets
9. Audio typing experience
10. Experience using Microsoft Office and similar packages
11. Supporting in management and scheduling of surgical waiting list
12. Patient pathway / 18 week knowledge
13. Responsible for ordering and maintaining office supplies/stationery
Desirable
14. Previous experience in an NHS office environment
15. Previous experience of STH Trust data systems
16. Working knowledge of the Lorenzo patient administration system (or similar)
17. Knowledge of medical terminology
18. Medical audio typing experience
19. Previous waiting list experience
20. Previous experience of placing orders via Integra finance system or similar system.
Further Training
Desirable
21. Medical secretarial qualification and/or training
Special Skills/Aptitudes
Essential
22. Excellent written and verbal English language communication skills
23. Excellent standard of spelling and grammar
24. A positive, polite and professional attitude to meet service needs with good demonstrable customer service skills.
25. Excellent literacy and keyboard skills including the use of Microsoft Office software packages
26. Ability to work under pressure in a fast-paced environment
27. PGood organisational skills and ability to work to deadlines Ability to work both independently and as part of a team Working knowledge of confidentiality, related legislation and codes of practice
Desirable
28. Methodical and accurate approach to working
Other Factors
Essential
29. Willingness to work flexibly when required
30. Willingness and ability to travel to other hospital sites when required