Overview
Role: Three Retail Customer Advisor
Location: Bath
Salary: £12.60 per hour + an on-target bonus of 25%, paid monthly based on store performance
Working Hours: 20 hours per week, across 3-4 shifts Monday to Sunday
The Bath Three Store is a modern and stylish retail space, offering the latest smartphones, accessories, and mobile services. Friendly and knowledgeable staff provide expert assistance, located in the heart of Bath's historic and bustling city centre. We deliver first-class customer service and pride ourselves on being at the heart of the customer experience.
VodafoneThree is building a network the UK can count on, and is committed to closing the digital divide, empowering communities and driving progress. We value inclusion where everyone can bring their whole self to work.
Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
* Full training will be provided, so no prior knowledge of our products is required.
What we offer
* Competitive pay with bonuses, up to 31 days off plus 2 bank holidays and paid 'personal' days (pro-rata).
* Benefits such as discounts, vouchers, a pension plan and learning & development tools.
* Career development support and training to help you grow.
Need to know
* We provide reasonable adjustments for interview processes. If you require adjustments or have accessibility requests, contact your recruiter or email jobs@three.co.uk for guidance.
* We use AI in our business to boost innovation, but value your unique experiences and achievements.
* During the interview, rely on your own knowledge and skills to show us who you are and what you can do.
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