Location & Employment
The Orchards Housing Office, Broadmead Road, IG8
Permanent – Full Time, 36 hours per week
About the Role
As the M&E Manager, you will be responsible for managing Redbridge’s Mechanical & Electrical safety and repairs function, ensuring full compliance with statutory and regulatory requirements. You’ll work closely with contractors, consultants, and internal teams to deliver a first‑class service that prioritises resident safety, value for money, and continuous improvement. Your work will directly support the Building, Compliance & People Safety Manager, and you’ll play a key role in developing the M&E service, managing risk, and driving performance across all workstreams.
Key Responsibilities
* Lead the delivery of the M&E safety and repairs service, ensuring compliance with regulations including NICEIC, LOLER and Gas Safety.
* Manage contractors and consultants, ensuring robust performance monitoring, KPI reporting, and financial oversight.
* Oversee a workstream budget of approximately £1.4 million, ensuring accurate financial data, effective spend control, and post‑work inspections.
* Drive service improvements, analyse performance data, and escalate underperformance where necessary.
* Lead contract management meetings and contribute to procurement and programming of framework contracts.
* Support the wider Repairs Service in relation to electrical safety.
* Work collaboratively with internal teams such as Housing Management, Property Services, Finance, and Asset Management.
* Represent the service at resident forums, panels, and key stakeholder meetings.
* Participate in the out‑of‑hours on‑call rota when required.
About You
You’ll bring strong technical expertise, excellent communication skills, and a commitment to delivering high‑quality, customer‑focused services. You will have:
* ONC/BTEC/NVQ or equivalent in Electrical or Mechanical Engineering.
* Substantial experience in M&E, compliance, and health & safety within a property or demand‑led environment.
* Proven experience managing contractors delivering outsourced M&E repairs. First‑hand experience of client managing a contractor in the delivery of an outsourced day‑to‑day M&E repairs service.
* Strong understanding of health & safety, risk assessments, and safe working practices.
* Ability to analyse data, manage budgets, and drive performance improvements.
* Excellent interpersonal, negotiation, and problem‑solving skills.
* A commitment to equality, customer care, and continuous professional development.
* Technical experience of identifying, specifying, monitoring and quality checking M&E repair activity.
* Ability to engender a customer focused "can do" culture within the team and to actively contribute towards the effective and efficient provision of quality services.
Why Join Redbridge
You’ll be part of a forward‑thinking council committed to safety, sustainability, and service excellence. We value innovation, collaboration, and professional development—and we’re dedicated to making Redbridge a cleaner, greener, and safer place to live.
EEO Statement
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
All short‑listed applicants will need to demonstrate proof of right to work in the UK.
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