About the role
Waste Services plays a pivotal role in ensuring that communities are not only clean and safe but also moving towards a more sustainable future. As a single - tier authority, we can take a holistic approach to delivering services efficiently and consistently across the whole area for the benefit of our communities.
Management of waste and associated resources is a statutory function, and the service is highly regarding by North Northamptonshire residents providing Waste Collection and Cleansing, Household Waste Recycling Centres and managing a portfolio of contracts, performance management systems and service level agreements related to the environment and the treatment and disposal of collected materials. These are high risk, demand led services which interface with member of the public.
We are seeking a fixed term appointment to provide administrative and financial support to the highways and waste business support unit, to facilitate the customer experience especially within our garden waste subscription service.
The ability to work under pressure and with changing priorities, often to tight deadlines, will be an essential part of your daily routine and an eye for detail and excellent organisation skills are a must.
If you would like further information on this role please call Lesley Elkington - 01536 807003
What will you be doing?
Providing administrative support to Highways & Waste business support services, especially our garden waste subscription service. Ensure all correspondence is correctly recorded and processed in line with service requirements.
Using customer relationship management software to log, manage and respond to enquires to ensure all records for the services are filed and stored appropriately and assist with maintaining quality control systems.
To provide customer liaison and resolve issues where required, this could include waste collections, garden waste service subscriptions, Household waste recycling permits, and highways defects and issues.
About you
You should have a high level of administrative experience, a minimum of 5 GCSEs including Maths and English at grade 4 or above (or equivalent), be accurate and have at least one years’ experience in a clerical or admin role.
You will need to be able to adapt quickly to change, and have a high level of computer literacy, particularly relating to windows software packages.
You will need good analytical skills and communication skills (written and verbal).
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
1. a competitive salary
2. a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
3. lots of opportunities to develop your skills, knowledge and potential in a large unitary council
4. generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
5. hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)